Edgewood

Mission: The Edgewood Center for Children and Families (“Edgewood”) is the place to begin for any child or youth to get the mental health care, social services, and academic support they need from highly trained, welcoming professionals.

Who We Are: The Edgewood Center for Children and Families (“Edgewood”) is the place to begin for any child or youth to get the mental health care, social services, and academic support they need from highly trained, welcoming professionals. Through committed staff, many with lived experiences, who strongly believe in the mission, Edgewood offers a full range of services for children, youth, and families in the San Francisco Bay Area. Their vision is that everyone Edgewood serves has the power to live life with understanding, confidence, strength, and joy. Edgewood, established in 1851, was the first children’s non-profit in the western United States.

Project Summary:

Edgewood is launching a new program called “A Place to Begin”, a hotline for anyone seeking mental health resources for themselves or a loved one. The goal of the program is to help connect callers to the right resource for their needs, and to make navigating our care system easier.

In order to provide callers with a good experience, Edgewood wants to build a knowledge base that their staff can use during calls to quickly identify the right information.

The project will likely entail:

Conducting stakeholder interviews with Edgewood staff to understand the goals and needs of the program.
Researching and recommending platforms for the knowledge base.
Deliverable #1: Create a “customer service strategy” to outline the desired experiences for Edgewood staff & callers.
Deliverable #2: Recommendation of a low-tech platform Edgewood should use for the knowledge base and how they should structure it.

The project will likely entail:

Professional Skills Needed:

See Our Other Fall 2023 Projects: