Heather is a strategic project manager passionate about using human-centered design to create social impact. Currently Heather wears two hats at Medallia. First as a technical project manager, implementing and advising Fortune 100 clients with their customer experience management platforms. Second as the co-founder and co-leader of Medallia.org, the first philanthropic arm of Medallia, that makes giving back as easy as possible. Before Medallia, Heather graduated from Washington University in St. Louis in Systems Engineering wit h a focus on Environmental Engineering, driven to create a more sustainable community for her hometown New Orleans. She also completed UX Design at General Assembly to hone her design thinking skills and designed, from start to finish, an app to empower sexual assault survivors on college campuses.