Raissa is a User Experience Researcher at Medallia, where she examines ways to both simplify the experience of managing and accessing customer experience information, and to empower employees through providing more insightful data. She’s also on the leadership team for Medallia.org, Medallia’s first philanthropic employee resource group dedicated to making philanthropy accessible to all Medallians. Before Medallia, Raissa worked at IBM, where she practiced design thinking under IBM's Blockchain division. She received her Bachelor’s from Washington University in St. Louis with majors in Architecture and Psychology, where she was focused on social, environmental, and psychological consequences of the built environment. She is also a Design for America and General Assembly alum.